Returns & Refund Policy

We want you to love what you ordered. This page explains how returns, exchanges and refunds work for our ready-to-ship products and for custom orders made just for you.

Ready-to-ship items30-day returns and exchanges from the delivery date.
Custom ordersFinal sale once you approve your mockup. Defects and our errors are always fixed.
Damaged or wrong item?Tell us within 14 days and we cover the shipping to make it right.

1. Ready-to-ship products

This includes our Christian t-shirts, oversized tees, hoodies, sweatshirts, tumblers, tote bags and other items sold in our store with standard designs.

30-day returns and exchanges

  • You have 30 days from the delivery date to request a return or exchange.
  • Items must be unworn, unwashed and unused, with original tags and in their original condition.
  • Tumblers must be unused and returned in their original packaging.
  • Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
  • Original shipping charges are not refundable.

Exchanges

Need a different size or color? Contact us within 30 days of delivery and we will help you exchange it, subject to availability. If the new item has a different price, we will refund or charge the difference.

Holiday gift returns. Ready-to-ship items purchased between November 1 and December 24 can be returned or exchanged until January 31 of the following year. Give with confidence.

2. Custom and personalized products

Custom products include any item printed, engraved or decorated with your logo, name, artwork, text or other personalization, including custom orders for churches, businesses, events and groups.

Every custom order is produced only after you review and approve your digital mockup. Because these items are made specifically for you and cannot be resold, custom products are final sale and cannot be returned or refunded for:

  • Change of mind or no longer needing the items
  • Event changes or cancellations
  • Sizes, quantities, colors or products selected by the customer
  • Spelling, names, dates or other information that appeared on the approved mockup
  • Customer-provided artwork or logo quality

Please review your mockup carefully before approving. Once approved and production begins, the order cannot be canceled or changed.

Small variations in print color and placement can happen between screens and real fabric, and between different garment colors and materials. These normal variations are not considered defects.

3. Damaged, defective or incorrect items

If any order, ready-to-ship or custom, arrives damaged, defective, or different from what you ordered or approved, we will make it right.

  • Contact us within 14 days of delivery.
  • Include your order number and clear photos of the item, the issue and the packaging.
  • Please keep the items until our team reviews your request.

Once confirmed, we will replace or reprint the affected items, or issue a refund for them, and we cover the shipping costs.

4. How to start a return

  1. Contact us with your order number and the reason for the return or exchange.
  2. Our team will reply with return instructions and the return address.
  3. Ship the item back. We recommend a trackable shipping method.

Please do not send items back without contacting us first. Returns sent without authorization may not be processed.

5. Refunds

  • Once we receive and inspect your return, we will email you to confirm the refund.
  • Approved refunds are issued to your original payment method within 5 business days.
  • Depending on your bank or card issuer, it may take a few more days for the refund to appear on your statement.

Questions?

We are happy to help. Reach out and our team will get back to you as soon as possible.

Contact Us

Be Blessed Group LLC. This policy applies to orders shipped within the United States.