Custom-made for your brand. Carefully produced with quality and attention to detail.
At BSD Custom Products, each custom order is produced specifically according to the artwork, products, quantities, colors, sizes, and specifications approved by the customer.
Because customized and made-to-order products are created specifically for each client and generally cannot be resold, they are subject to different return and refund conditions than standard retail merchandise.
Returns & Refund Policy
At BSD Custom Products, each custom order is produced specifically according to the artwork, products, quantities, colors, sizes, and specifications approved by the customer.
Because customized and made-to-order products are created specifically for each client and generally cannot be resold, they are subject to different return and refund conditions than standard retail merchandise.
If you believe there is an issue with your order, you must contact BSD Custom Products within 10 calendar days of confirmed delivery.
To begin the review process, we may request:
Order or invoice number
Detailed description of the issue
Clear photographs of the affected products
Photographs of the packaging, when applicable
Quantity of affected items
Videos or additional documentation, when necessary
Claims submitted after the 10-day reporting period may not be eligible for review, except where otherwise required by applicable law.
BSD Custom Products may take up to 30 calendar days to investigate and complete a claim after receiving all information, documentation, photographs, and, when requested, returned merchandise necessary to conduct the review.
BSD Custom Products may take up to 30 calendar days to investigate and complete a claim after receiving all information, documentation, photographs, and, when requested, returned merchandise necessary to conduct the review.
BSD Custom Products is not responsible for errors contained in artwork, digital mockups, or order specifications that were reviewed and approved by the customer.
This may include:
- Spelling or grammatical errors
- Incorrect names, dates, phone numbers, or other information
- Logo or artwork selection
- Artwork placement
- Approved colors
- Product selection
- Sizes
- Quantities
Once the customer provides written approval of the digital mockup and production begins, the approved mockup and order specifications become the production reference for the order.
Because customized products are produced specifically for each customer, returns or refunds are generally not available due to:
Changes in dates, plans, or circumstances
Change of mind
Preference changes after approval
Incorrect size selected by the customer
Incorrect quantity requested by the customer
Incorrect information supplied by the customer
Customer-provided or customer-approved artwork
No longer needing the merchandise
Event cancellations
Please do not return merchandise without prior authorization from BSD Custom Products.
If a physical return is required for inspection, our team will provide return instructions.
Unauthorized returns may not be accepted or processed.
Incorrect information supplied by the customer
Customer-provided or customer-approved artwork
No longer needing the merchandise
Event cancellations
Please do not return merchandise without prior authorization from BSD Custom Products.
When a refund is approved, it will generally be issued to the original payment method.
After BSD Custom Products processes the refund, the time required for funds to appear in the customer’s account will depend on the bank, credit card issuer, or payment processor.
All customized, personalized, printed, engraved, decorated, or made-to-order products are considered final sale once production has begun, except when there is a verified manufacturing defect, shipping damage, or production error attributable to BSD Custom Products.
We strongly encourage customers to carefully review their digital mockup and all order details before providing final approval.
Once a claim is received, our team will evaluate the information provided and compare the finished products with the approved digital mockup, artwork, order specifications, quantities, and product selections.
Depending on the circumstances, BSD Custom Products may request additional photographs, videos, documentation, or the return of the affected merchandise for physical inspection.
Customers should not discard, alter, repair, or return products involved in a claim until instructed by our team.
If our review confirms a manufacturing defect or production error attributable to BSD Custom Products, we will determine the most appropriate resolution based on the circumstances.
Depending on the nature and extent of the verified issue, the resolution may include:
Replacement of affected products
Reproduction of affected products
Correction or repair, when possible
Store credit
Partial refund
Full refund of the affected products, when appropriate
Colors displayed on phones, tablets, and computer monitors may vary slightly from the final physical product.
Minor variations may also occur due to materials, product batches, garment colors, printing processes, engraving results, and other customization methods.
Reasonable variations inherent to manufacturing and customization processes are not considered defects.
If your order arrives with visible shipping damage, please contact BSD Custom Products as soon as possible.
We may request photographs of:
The shipping box
Original packaging
Shipping label
Damaged products
Please retain all original packaging while the claim is being reviewed, as the shipping carrier may require photographs, documentation, or inspection.
If BSD Custom Products determines that a return is necessary because of a verified production error or qualifying defect attributable to us, we will provide instructions regarding return shipping.
For authorized returns involving circumstances not attributable to BSD Custom Products, return shipping and related costs may be the customer’s responsibility.
Nothing in this Returns & Refund Policy is intended to limit or waive any rights or remedies that cannot legally be waived under applicable California law.
Where applicable California law provides customers with rights that differ from this policy, applicable law will control.
Any additional disclosures or notices required under California law will be provided when applicable.
Questions or Concerns About Your Order?
If you believe there is an issue with your order, please contact us before returning any merchandise.
BSD Custom Products
Email: beblessedclothes@gmail.com
Please include your order or invoice number, a detailed description of the issue, and photographs when applicable so our team can begin the review process.