Frequently Asked Questions
Find answers to the questions we receive most often about custom products, production, artwork, shipping, and ordering.
Ordering & Production
Minimum order quantities vary depending on the product. Most promotional items begin at 12 or 24 units, while custom apparel, drinkware, and corporate gift kits may have different requirements. Contact our team for product-specific minimums.
Complete the quote request form on our Contact Us page with your project details. Our team will review your request and respond with personalized recommendations and pricing, typically within one business day.
Production times vary depending on the product, decoration method, order quantity, and material availability. An estimated production schedule will always be included with your quotation.
Production begins only after:
Final artwork approval
Written approval of the digital mockup
Payment confirmation, when applicable
Delays in artwork approval may affect production and delivery schedules.
Changes may be possible before production begins. Once production has started, modifications or cancellations may no longer be available.
Artwork & Design
Absolutely. Our team can assist with logo placement, layout adjustments, artwork cleanup, and preparing files for professional production.
Yes. Every custom order includes a complimentary digital proof for your review and approval before production begins.
Production begins only after:
Final artwork approval
Written approval of the digital mockup
Payment confirmation, when applicable
Delays in artwork approval may affect production and delivery schedules.
For the best results, we recommend vector artwork in AI, EPS, PDF, or SVG format.
We also accept high-resolution PNG and JPEG files with a minimum resolution of 300 DPI.
AI Design & ChatGPT
Absolutely.
Many of our customers use AI tools like ChatGPT to create concepts, logos, promotional artwork, and product mockups before placing an order.
Our team can help prepare these designs for professional production.
For the best print quality, we recommend:
Open the generated image in full size.
Download the original image instead of taking a screenshot.
Save the highest-resolution version available.
Keep the original file whenever possible.
Higher-quality files produce significantly better printing results.
To receive the best possible design, include details such as:
Product type
Brand colors
Logo placement
Preferred style
Target audience
Print method
Desired dimensions
The more information you provide, the better the generated concept will be.
Example:
“Create a premium
Yes.
We can optimize AI-generated artwork by:
Removing backgrounds
Increasing image resolution
Improving print quality
Adjusting colors
Preparing files for DTF, UV DTF, Laser Engraving, Sublimation, or other production methods
Yes.
Our design team uses AI-powered tools to help customers quickly transform ideas into professional concepts and production-ready artwork.
Whether you’re starting with a simple idea or a detailed concept, we can help create custom designs for apparel, drinkware, promotional products, corporate gifts, and branded merchandise.
Products & Services
We offer a variety of decoration methods, including:
UV DTF
Laser Engraving
DTF Printing
Heat Transfer Vinyl
Puff Vinyl
Sublimation
Embroidery (coming soon)
Yes. Most of our products can be customized with your logo, branding, or artwork.
Yes. We specialize in custom corporate gift kits for employee onboarding, executive gifts, client appreciation, conferences, and company events.
We proudly work with businesses across many industries, including:
Corporate Offices
Healthcare
Construction
Churches & Ministries
Schools & Universities
Restaurants & Hospitality
Real Estate
Nonprofit Organizations
Shipping
Yes. We ship nationwide using trusted carriers such as USPS
Yes. Once your order ships, tracking information will be provided by email.
Rush production may be available depending on the product, quantity, and current production schedule. Additional charges may apply.
Returns & Warranty
Because all products are custom-made specifically for each customer, returns are generally not accepted due to customer preference, approved artwork, or ordering mistakes.
Please review our Returns & Refund Policy for complete details.
Please notify BSD Custom Products within 15 calendar days of delivery.
We may request photographs or require the product to be returned for inspection.
Our quality review process may take up to 30 calendar days after all required information or returned products have been received.
Payments
We accept major credit cards and other payment methods available during checkout. Additional payment options may be available for approved corporate accounts.
Yes. Unless otherwise agreed in writing, production begins after artwork approval and payment confirmation.
General
We combine premium-quality products, personalized service, professional design support, advanced production technology, and AI-assisted creativity to help businesses create branded merchandise that leaves a lasting impression.
If you couldn’t find the information you were looking for, our team is ready to help.
Contact BSD Custom Products today, and we’ll be happy to assist you.